Since the dawn of time (OK, since the dawn of the Internet) there have been security concerns about sharing and storing your information online. As protective features have grown, hacking, identity theft and fraud have become more complex and sophisticated. There’s no denying that it takes savvy, software, and strict security policies to protect your online assets.
So what is Rebel.com doing for your security? In short: a lot. Here are just some of the ways that we work to protect your domains and information.
Our website is secured with extremely comprehensive SSL certification. This means that your communications and interactions with us – including payment information – are protected from interception by hackers or malware. You can see the SSL is active by the padlock on your browser bar and the “HTTPS” before our domain.
Your account is set up with a variety of key pieces of information that we use to verify your identity: your email, your user ID, your security questions, your domains, and more. Anytime you contact us, we verify several pieces of information to ensure that you are, in fact, the account administrator. While it may feel like a small hassle, we do this to prevent identity theft and fraudulent access to your domains and information.
We have automated systems to detect any fraudulent domain activity, as well as dedicated staff members manually reviewing daily reports for anything suspicious. We work with legal authorities as well as our payment processor and credit card companies to eliminate fraud and hold the perpetrators responsible.
We have a lot of specialized, technical features with our servers to prevent any attacks or malware. Our server structure and hierarchy was designed with security in mind, and is monitored by both software systems and staff members. Your DNS, hosting and email are safe with us.
Our office has extremely restricted access. Employees can only access the premises with biometric scanning through two secured entrance points, monitored by both employees and cameras. Any visitors to the building have restricted access and require an escort at all times. Access to our servers is restricted to only a handful of employees with the very highest level of clearance. In other words - our facility is very well-protected.
Strict Transfer Process
In compliance with ICANN policies, we follow a strict procedure with transferring domains. We provide a lock on your domains and authorization codes to prevent any illicit transfers, as well as a comprehensive verification process. This includes verification with the domain registrant, communication with the new registrar, and a window of up to 5 days to ensure that the domain transfer is legitimate. We also send you a confirmation email once the domain transfer has been initiated to provide another opportunity to be alerted of any domain hijacking.
We chose our SSL provider, GlobalSign, to be our certificate authority because they have a long-standing history of success and security, extremely high standards, and the highest level of protection available with SSL. They offer a comprehensive SSL service that we believe meet all of your needs.
We're Looking Out For You
Your confidence in us and our services is extremely important to us. We build everything with your safety in mind, and iterate with improvements whenever possible. If you’d like to share your ideas with us on how we can continue to improve security, or if you have any questions, feel free to contact us at feedback@Rebel.com.
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